Post-COVID-19 commerce: will it really be cashless or just less cash?
Digital payments have been part of our landscape for many years, but their use was taken to new levels during the pandemic. Cash transactions have been severely affected, although the total amount of cash in circulation increased dramatically. How can central banks and the industry adapt to changing consumer behaviour and preferences, and how can they keep playing a key role in this new environment, with ever more 'issuers' around?