FAQs

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FAQs

Here is a list of answers to frequently asked questions about Intergraf Currency+Identity.

We hope you find the information you are seeking.

Still have questions? Let us know!

intergrafconference@intergraf.eu
+32 2 230 86 46

The event

Registration

Am I eligible to attend?

New to Intergraf Currency+Identity?

All new companies and individuals are subject to strict screening by Intergraf's Committee of Experts.

If you have never attended our event and would like to join Intergraf Currency+Identity Online, please complete our New Contact Form to register your interest. We will get in touch to request the information needed to assess your eligibility.

Intergraf reserves the right to refuse participation if its attendance criteria are not met.

Please kindly note, due to the delay involved in assessing your eligibility, Intergraf will no longer be able to consider new companies for attendance after 10 March 2021. Central bank, law enforcement, and government representatives are free to register at any time.

What is my user name and password?

If you have already attended our event, you received an email in December 2020 containing your username and password under the subject line ‘Intergraf Currency+Identity Online 2021 - Registration Info’.

This username and password are linked to your personal profile in our database. They cannot be shared or transferred

I have my user name and password but cannot register

I have registered but have no confirmation email

Information submitted online is subject to verification by Intergraf. A registration confirmation email will be sent to you within two days.

Where applicable, please kindly check the attached invoice carefully to verify its accuracy.

Still no confirmation email? Take a look at your junk mail folder (or Other tab if using MS Outlook). It may have been blocked by your spam filter and delivered there instead.

Still have questions? Please contact our team.

I need to cancel. Will I get a refund?

I can no longer attend. Can somebody from my company take my place?

Fees

What do registration fees cover?

I represent a central bank, ministry or law enforcement

Am I eligible for the member rate?

Can I buy a one-day pass?

How can I pay?

When is payment due?

Conference

How do you select speakers?

How about Intergraf Currency+Identity 2022?

Exhibitors

Who's exhibiting?

I want to exhibit too

I'm exhibiting. When can I access my virtual space?

How do I register my staff?

The platform

What technology do I need?

Do I need webcam and microphone?

Can I use my mobile phone?

How do I log in?

On 10/03/2021, you will receive an invitation email from the address noreply@swapcard.com, with a link enabling you to access the event's virtual platform.

This link is valid for 48 hours. It is personal. Please do not share it.

Simply click on it to be redirected to the platform. The system will recognise your email address. You will be invited to define a password and then automatically logged in.

I did not get my invitation email

Your registration has been confirmed but you're missing the invitation email sent on 10/03/2021 from the address noreply@swapcard.com?

Please check your junk folder (or Other tab if using MS Outlook): it may have landed there instead of your inbox.

If others from your company are missing their invitation, we recommend you ask your IT department to whitelist noreply@swapcard.com to facilitate further communication.

Networking

How do I set up my profile?

Your profile was created using the data provided upon registration.

Once logged in, you can navigate to My profile in the drop-down menu below your name, to update it. You can add details that others may find relevant for networking purposes, such as your fields of interests, social media handles and biography.

If your profile picture is still missing, please upload one. This will make you more visible on the platform and also easier to identify.

Will I get a list of attendees?

How do I connect with someone?

If you wish to connect with a speaker, exhibitor or another attendee, click on their picture to access their profile and write a personalised message to send them a connection request.

They will have to accept it for you to be able to chat or have video calls with them.

Anybody logged in to the platform will have a green dot attached to his/her profile picture, unless he/she has turned off his/her visibility.

How do I manage my contacts?

Can I export my contacts?

How do I manage my meetings?

A number of meeting time slots were created for all attendees over the event's three days.

Once logged in to the event's platform, you can see these by navigating to My event and My meetings, and then chose to disable slots for which you are not available.

Meetings you have booked with other attendees will be listed here and can be easily exported to your own calendar application.

Are there virtual meeting rooms?

How do you do to ensure a safe environment

Conference

What time zone will the event be in?

What language will be the presentations in?

How do I search the Agenda?

Can I choose what to attend?

How do I watch live sessions?

Will there be live Q&As?

What if I missed something?

Exhibitors

How can I visit the virtual exhibition?

How do I book a meeting with an exhibitor?

Meeting exhibitors has never been easier.You have two options:

To book a meeting with the company, go on its profile and click on one of the slots below Book a meeting (or See more slots for more possibilities).

After selecting the slot, write a message and click on the arrow at the top right to send your meeting request.

Or you can book a meeting directly with someone from the company team. Go on its profile, scroll down to see the entire team.

Select the person you wish to contact and one of his/her meeting slots. Write a message and send your meeting request.

How can I keep track of my meetings?

Last modified on Friday, 26 March 2021 12:50

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